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Employee (m/f/d) Customer Support

Employee (m/f/d) Customer Support, 1. imageEmployee (m/f/d) Customer Support, 2. imageEmployee (m/f/d) Customer Support, 3. image

CONTRIBUTING TO SAVING LIVES | WIR HELFEN ZU HEILEN

Eckert & Ziegler Radiopharma GmbH, a subsidiary of the renowned and internationally active Eckert & Ziegler Group, has been an important and reliable partner to the radiopharmaceutical industry for over 20 years.
 
Radiopharmaceuticals have become an indispensable part of modern medicine. They play a particularly important role in the research and development of new therapeutic options, but also in the treatment and diagnosis of various types of cancer. We supply clinics, pharmaceutical companies and institutes with GMP-compliant radioisotopes and radiopharmaceuticals and develop tailor-made solutions for research companies. With our support, new processes and methods are created from development to production.
 
Join our ambitious and highly skilled team and help to heal.

Your contribution to success

  • Independent processing of customer orders—from entry into the ERP system to invoicing
  • Careful maintenance and management of customer and master data in the ERP system
  • Independent management of a defined customer base in day-to-day operations
  • Handling of complaints
  • Preparation of production orders, including the creation of all relevant documentation
  • Close collaboration with Production, Logistics, Export, Sales, and Accounting to ensure smooth operations
  • Support for material planning and logistics in close coordination with Production

This qualifies you

  • Completed commercial training, ideally in the industrial sector or wholesale and foreign trade
  • Practical experience working with ERP systems
  • Fluency in written and spoken German and English (min. C1)
  • Basic technical understanding is a plus
  • Strong customer and service orientation as well as a professional demeanor
  • Structured, reliable, and independent work style 

You can look forward to

  • Flexibility: working arrangements such as flexible working hours and paid leave for specific reasons (e.g. moving house to help you achieve the best work-life balance
  • Family friendly: Helping you balance family and career by offering paid time off for family events, such as sick days for children or your own wedding
  • Compensation package: Attractive compensation, plus savings plans and company pension scheme
  • Annual leave and time off: 30 paid vacation days for regular rest and recuperation
  • Stability & Prospects: A secure job in an established company with long-term prospects and development opportunities.
  • Health promotion: Company health management with health insurance companies, health days, supplementary company health insurance, and company fitness in cooperation with Hansefit—the health of our employees is important to us
  • Mobility diversity: e-bike leasing, good public transport links, as well as parking area for sustainable mobility

We look forward to receiving your application!

We’re always on the lookout for new talent and welcome every application — regardless of gender, age, background, sexual identity, disability, religion, or belief.
Diversity matters to us, and we value the unique perspectives you can bring to our company. Even if you don’t meet every single requirement listed in the job posting, we still encourage you to apply — because to us, individual skills, motivation, and potential are more important than ticking every box.
As part of the application process, you’ll have the opportunity to let us know if you have a disability or are considered of equal status under the law. We’re happy to adapt the process to suit your needs.

Show us what makes you unique. Take the next step in your career by applying through our online application form, which you can access via the “Apply now” button at the end of each job posting

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